Measurement Technologies & Supply, Inc. stands by the warranty that is offered by each of our Manufacturers. We reserve the right to examine the product or have the manufacturer examine it to determine if it is covered under warranty. We can not ship a new product out of warranty unless the manufacturer agrees to those terms. We stand behind our services that we provide and if we deem that the item should be covered due to a problem that we caused, we absolutely will do so. However, if we determine that our service should not be covered under warranty due to negligence by our customer, that customer will be charged for the replacement of that item.